Dear Resident,
We send this message with the hope that you are doing well. We would like to inform you that SGAOA has started the verification process for the area of your individual flat in the secure meter.
Once the process is complete, we will provide you with a report that includes instances where the size of the flat has been both increased and decreased.
If you have been charged based on a flat size that exceeds the actual measurement, we will promptly return the excess amount to you. Your satisfaction and fair treatment are of utmost importance to us, and we are committed to rectifying any errors in a timely manner.
On the other hand, if it is found that the recorded flat size is smaller than the actual size, we kindly request your cooperation in adjusting the charges accordingly. It is essential that we maintain a fair and equitable environment for all residents. We will provide you with the necessary details and guidance on how to proceed if you fall into this category.
If you have any immediate concerns or questions, please do not hesitate to reach out to our dedicated team. We are here to assist you and provide further clarification.
Thank you for your attention and cooperation.